Tips for visitors

It's important that everyone keeps up hygiene measures, including washing hands and coughing or sneezing into your elbow.

Our goal is to provide the best care for patients. We also wish to ensure the health, wellbeing and security of staff and visitors.

Please help us to do this by following these guidelines.

  • Be considerate. Visitors are important for patients’ recovery, but so is rest, so a balance is important.  Please show consideration and respect for all patients and the staff caring for them. This will help us to deliver the best patient care for everyone in a shared environment which caters to the needs of many.
  • Follow staff requests. From time to time staff may approach you and ask you to respond to a specific request in line with our Visiting Patients guideline. Please cooperate with these requests, they are not meant to offend, but to ensure we can deliver the best care to patients. Staff may ask you to leave the bedside for a short period to protect the privacy rights of other patients or to maintain safety and security.
  • Too many visitors? The number of people welcomed at the bedside at any one time will be determined by staff in collaboration with the patient and family. Where patients are in shared rooms, staff may also discuss the matter with other patients and their key support people. To ensure wellbeing and safety, consideration will also be given to the physical limitations of the space. You may find it easier to nominate a key support person or spokesperson for your group as this could ease communication.
  • Feeling unwell? If you are feeling unwell, have an infection, have a runny nose, cold or flu-like illnesses or have or have been exposed to contagious illnesses, e.g. chickenpox or measles within the past three weeks, please do not come to the hospital or facility.
  • Hand hygiene. For the safety of our patients, we require visitors and key support people to clean their hands with soap and water or gel hand rub when entering and leaving the ward and patient’s room. In certain circumstances, visitors and key support people may be asked to comply with other requirements in the interests of patient safety.
  • Children welcome if supervised. Children directly supervised by an adult who is not the patient or a member of staff are welcome. In a small number of environments, it is not suitable for children to visit, due to the vulnerability of other patients and the presence of highly technical equipment. Staff will discuss this with you.
  • Sharing visitor areas. In common areas, e.g. shared rooms, waiting areas and visitor lounges, please be mindful of other visitors’ and families’ need for space. Waiting areas and visitor lounges are not designed for overnight stays.
  • Photographs, video and audio recordings can only be taken with the permission of the patient, staff member and other people in the room. Ask first.
  • Violence and threatening or aggressive behaviour will not be tolerated. Depending on the behaviour, people who break this rule will be warned or asked to leave. We will also call security staff or police.
  • Ask medical staff first before offering food or beverages to a patient.
  • Alcohol, drugs and cigarettes are not allowed
  • Call in advance if wanting to visit a family member after 8.30pm

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