During COVID-19 pandemic, some information on this website may not be up to date. For the most recent information about health services in the district, click here to visit our dedicated COVID-19 Tairāwhiti website.

Mental health services during Alert Level 3

This page is for Mental Health Services during New Zealand’s response to COVID-19 pandemic. For information about mental health services outside this period, click here.

If over the following days and weeks you feel you are not coping, it’s important to seek help and professional support. Your GP is a good starting point – they can provide a consultation over the phone.

Phone-based mental health support services

  • For support with grief, anxiety, distress or mental wellbeing, call or text the 'Need to talk?' service on 1737. This service is free, available 24/7 and gives you the chance to talk it through with a trained counsellor.
  • Lifeline – 0800 543 354
  • Suicide Crisis Helpline – 0508 828 865
  • Healthline – 0800 611 116
  • Depression Helpline – 0800 111 757
  • Sexuality or gender identity helpline - OUTLine NZ – 0800 688 5463
  • Youthline – 0800 376 633
  • What's Up – 0800 942 8787
  • Family Services 211 Helpline – 0800 211 211
  • Alcohol and Drug Helpline – 0800 787 797
  • Anxiety phone line – 0800 269 4389

Community mental health services

Te Kuwatawata
Phone: 06 868 355

  • Te Kuwatawata offices in Peel St are closed to the public.
  • Te Kuwatawata is secured in order that Te Kupenga staff are able to work remotely with whanau. They will continue to receive and pathway referrals from the Peel St., premises
  • Te Kuwatawata will continue receive referrals Monday to Friday 8.00am-4.30pm.
  • Te Kuwatawata will be able to provide phone wananga using all media technology such as skype, zoom, and face-time and or what would suit whanau at the time.  There will be no face to face contact.

Te Whare Oranga (Adult Community Mental Health and Addictions)
Freephone : 0800 999 014
Speak to our reception staff : 06 8692 097
Crisis Team: 0800 243 500 - 24 hours 7 days per week

  • Te Whare Oranga offices are closed to the public.
  • Community Mental Health and Addictions staff are working remotely.
  • The depot clinics are continuing from Te Whare Oranga with careful management.
  • During business hours, Te Whare Oranga, are continuing to accept new referrals including those who may come from Te Kuwatawata.

Te Whare o Te Rito (ICAMHS)
Phone: 06 869 0541

  • Te Whare o Te Rito is still operational. However, offices are closed to the public. Staff are working remotely in a planned way with whanau using phone and Zoom contact.
  • During business hours, Te Rito are continuing to accept new referrals, including those who may come via a pathway from Te Kuwatawata.

Mental Health Services for Older People (MHSOP)
Phone: 06 869 0500 and ask to speak to a team member

  • MHSOP is taking the lead with communicating with rest homes and services for the elderly.
  • MHSOP are working remotely from the secure base in Gisborne Hospital.

Gisborne Hospital

  • Te Whare Awhiora (Gisborne Hospital Ward 11)
  • Gisborne Hospital Ward 11 remains operational. Consistent with the DHB guidance, the ward is closed to visitors.

Emergency mental health services

  • If you feel that you or someone else is at immediate risk or harm phone 111
  • Contact the Psychiatric Assessment Triage Team (PATT) 24 hours a day, 7 days a week. Phone 0800 243 500. After 10pm call 06 869 0512.

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